We offer refunds only within 3 days of order delivery.

To be eligible for a refund:

• The request must be made within 72 hours of receiving the product.

• The item must be unused, unwashed, and in original condition with tags and packaging intact.

• Proof of purchase (receipt or order confirmation) is mandatory.

• Refunds are only processed if the item is defective, damaged, or incorrect as per your order.

Important:

• After 3 days, no refund requests will be entertained.

• Shipping charges are non-refundable.

Exchange Policy – Valid for 7 Days

We want you to love what you wear. If your size doesn’t fit or you prefer another style, we offer easy exchanges within 7 days of delivery.

To be eligible for exchange:

• Item must be in original condition (unused, unwashed, tags intact).

• Exchange must be for the same item in a different size or another item of equal or higher value (price difference applicable).

• Customer will bear the cost of return shipping unless the error is on our side.

Note:

• Exchanges are subject to stock availability.

• Sale items are non-exchangeable and non-refundable.

How to Request a Refund or Exchange

1. Email us at [zainabsoffice@gmail.com] or WhatsApp [03052128337] within the applicable time frame.

2. Mention your order number and the reason for return/exchange.

3. Our team will guide you through the return shipping process.

4. Once we receive and inspect the item, we will process your request within 5 business days.

Need Help?

We’re here to assist! Contact us at [zainabsoffice@gmail.com/03052128337] for any questions.